As a luxury online marketplace, we work with highly qualified sellers and shops around the world to guarantee fast delivery and authentic-only items.
Our Authentication staff consists of have 30 highly qualified authenticators, appraisers, and GIA Graduate Jewelers and Gemologists that have extensive experience with each brand we specialize in. We also have a WOSTEP certification and national grade one license laboratory, which is our latest state-of-the-art facility, where we service over 5,000 pieces a year that feature a 316 ㎡ Clean Room, the latest equipment equivalent to what manufacturers use to provide after-sales servicing, including ultrasonic cleaning machines, precision measuring instruments, buffing motors, large dust collectors, x-Ray scanners, GIA Gemologist Qualified Microscopes, and more.
In addition to our highly experienced staff and technical laboratory, we also invest in third-party authentication collaborations. We work side-by-side companies including Entrupy, RealAuthentication, and other authentication teams to help evaluate our sellers, their standards and listings prior to accepting them on the marketplace.
Every handbag you purchase from us will now include our 100% Authenticity Guarantee Tags, and an Authentication Certificate from Entrupy.
Our 110% Money Back Authenticity Guarantee Promise and Review Standards:Â
Please contact us within 14 days of receiving your purchase if you believe there is an issue with its authenticity. We take claims of this nature very seriously and will fully investigate your concern and have you mail the item back to our laboratory for a full review. If it is determined that your item in-authentic, we will issue a 110% refund of your purchase paid directly to you.
In order to qualify for a 110% Money Back Authenticity Refund, please make sure to:
- keep all tags, certificates, receipts and boxes included in your purchase
- the item must be in the condition you received it in
- keep all records of communications with professionals that support your claim
- mail back the item to us within 3 days of bringing the concern to our attention
For any questions or concerns, please reach out to us at:
CoutureMarketplace@ProtonMail.com
USA Number for Calls/ *Texts 1 (619) 455-6735
Many thanks,
Couture Markets